We respect your privacy and protect our Users' personal data.
That is why we have developed this Privacy Policy, so that the user knows how we treat their personal data. When providing personal information or browsing the website, the User will be aware of the rules of use, protection and security established herein.
If after reading this Policy the user still has doubts, feel free to contact us through our service channels available on our website.

BASIC CONCEPTS: what you need to know to understand this Policy

You have the right to privacy and to have your personal data protected. To assist you in this matter, we have gathered below the main concepts that you need to know to understand this Policy.

Personal data: It is data relating to an individual who is able to identify him within a certain context. Personal data can be your name, RG, CPF, CNPJ, phone number or email.

Treatment: Are the uses of personal data, including, for example, but not limited to, the collection, storage, alteration, consultation, sharing, transmission, access or elimination of these.

Legal Bases: These are the legal hypotheses that authorize someone to process personal data: it may be your consent, the need to fulfill a contract we have with you or fulfill a legal obligation, for example.

You or Data owner: It is the natural or legal person to whom the personal data refer.

Platforms: These are the applications, platforms and websites offered by us, including the institutional website, private label and licensed websites, among others.

Cookies: These are small files that we transfer to your browser or device (such as a cell phone or tablet) that allow us to better understand how you interact with our platforms. They can be useful, for example, for the website to be adapted to the size of your cell phone or computer screen, record some access preferences and offer you a more efficient service.

Access Device Data: Data collected through cookies or similar technologies, including IP, date and time of access, geographic location, source of reference, type of browser, duration of visit to our platforms.

Analytics data: This is data about the use of our websites and applications that help us understand your browsing behavior and how the website and applications are being used.

PERSONAL DATA COLLECTION

Your data can be collected in several ways, such as: directly from you, when filling out, for example, a form on our platforms or through our social networks, when contacting us, making a purchase, participating in a promotion, searching our service network, participate in our events or when using one of our products or services.
We also collect some data in an automated way, through Cookies or similar technologies. To learn more about the use of cookies on our platforms, see the Cookie Policy.

WHAT DATA ARE PROCESSED AND FOR WHAT PURPOSES

The amount and type of data collected that we process varies depending on your interaction with us. For example, the data collected during your visit on our website is different from that collected when you register on our websites. Likewise, when you buy any of our products or hire any of our services.
In general, we treat personal data that you provide to us through contact forms, registrations and registrations and events in promotions, in addition to the data that we collect automatically through cookies. We always have a legal basis to treat your personal data, such as your consent, in the case of registrations or our legitimate interest to understand the use that is made of our platforms.

SHARING OF PERSONAL DATA

In order to offer our products and services with the quality and efficiency we desire, we rely on the support of other companies to assist in our operations. Thus, in some cases, we need to share data with these companies, as described below:

Technology services: We have several suppliers that help us provide better services and offer more complete products, such as those that offer data hosting to store our database. information. These partners are authorized to use your personal data only for the specific purposes for which they were engaged. This means that they will not use your personal data for purposes other than those provided for in the contract.

Marketing partners: We have partners who help us maintain our communication with you, understand your interaction profile with us and create relevant content for our brands. These partners are authorized to use your personal data only for the specific purposes for which they were engaged. This means that they will not use your personal data for purposes other than those provided for in the contract.

Performance analysis: We also have partners who help us obtain relevant information about our business (analytics data) to understand who are the people who use our services or purchase products, as well as the way they interact with us. These data are masked and do not seek to identify or make holders identifiable, but only to better understand how the products and services are used, in order to improve them. We do this sharing to serve our legitimate interests.

Public Authorities: We take compliance with the laws that govern our activities seriously. Thus, if we are subject to any legal or regulatory obligation that determines the provision of personal data to an authority, we are obliged to do so. In addition, if a judge or authority with legal competence requires Positivo Tecnologia to share certain personal data in order, for example, to conduct an investigation, we are also required to share.
If you have any questions about data sharing, please contact us through the service channels available on our website

TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES

Users' personal data may be stored outside the national territory, through the cloud computing service. These transfers are made only to companies that comply with applicable laws and maintain a similar or more stringent level of compliance than that provided for in Brazilian law.
To learn more about these companies, contact us through our service channels available on our website.

STORAGE AND EXCLUSION OF PERSONAL DATA

We will keep your personal data for as long as necessary to fulfill the purposes for which we collect it.
The user may request the deletion of the personal data that he has provided to us through our contact channels.
It should be noted, however, that we may keep your personal data stored for the purpose of complying with legal, contractual obligations or requests from competent authorities.

YOUR RIGHTS AND HOW TO EXERCISE THEM

The user may request the display, correction, confirmation of the existence of treatment, the limitation, opposition / revocation of consent or the deletion of his personal data, through our service channels, as available in this Policy. If the user withdraws his consent for fundamental purposes for the regular functioning of our platforms, these platforms may be unavailable to the user. To exercise any of these rights, you can contact us through the service channels available on our platforms or through the channels informed at the end of this Policy.

PROTECTING YOUR PERSONAL DATA

We take the appropriate measures to protect your personal data, including the use of a secure server, information security tools, confidentiality commitment and training of our employees, for example.
Personal data is collected and stored according to strict standards of confidentiality and security.
While we strive to ensure your privacy and protect your data, we cannot offer complete security. This is because, we may suffer from the action of malicious third parties, unauthorized account entry or use, hardware or software failure, in addition to other factors that may compromise the security of your personal data.
If you identify or become aware of any factor that compromises the security of your data in your relationship with us, please contact us using the contact information indicated below.

HOW TO TALK TO THE COMPANY ABOUT YOUR DATA

If you believe that your personal data has been treated in a manner incompatible with this Policy or with your choices as the holder of your personal data, or, if you have questions, comments or suggestions related to this Policy as well as how we treat your personal data , contact us:
E-mail: atendimento1@biotecno.com.br

CHANGES TO THIS PRIVACY POLICY

We are always looking to improve our products and services. As a result, this Privacy Policy may undergo periodic updates.